As our jewellery pieces are valuable we require the person who placed the order to receive it in person. We may request to see a form of identification upon delivery and seek your kind understanding on this.  The item must be checked to be in good condition on the spot and once the delivery order is acknowledged by the recipient the item is considered sold. In the event that the recipient is not contactable it will be considered a failed delivery. We regret that only one delivery attempt will be made. Any re-delivery fee will be borne by the customer. Alternatively you may choose to pick the item up from the Atelier.

We do not offer refunds. We offer a seven calendar day exchange policy for all ready-made items purchased at Orient Atelier. The customer is responsible for your own shipping cost and method. We reserve the right to reject the item if it is not deemed to be in the pristine condition as when sold.  If no other item strikes your fancy the amount will be kept with us as store credit for future purchases within 1 year from the original date of purchase. Store credit cannot be exchangeable for cash.

The Atelier’s rings are made to specific sizes.

For all rings ordered online on Orient Atelier’s website we offer 1 free resizing within 3 months of purchase. Certain rings cannot be resized due to its design. These rings are not eligible for free resizing.

We seek your understanding that resizing requires cutting, soldering and re-plating of the ring setting. If the resizing is too drastic (+/- 2 sizes) it may affect the integrity of the ring’s original structure so we might not recommend it. Our Atelier staff will advise you accordingly when we receive your order. Resizing takes about 2 weeks.

Please email us at atelier@orientjewellers.com.sg to clarify your doubts before placing the order online.

We generally recommend three options to our customers.

1. Coming into the shop to get your finger professionally sized by us (Most Recommended)
2. Upon delivery, request for an Orient staff to size your finger. However you will need to pick up the ring from the shop when resizing is completed in approximately 2 weeks as we only provide 1 complimentary trip to your delivery address.
3. Use our online ring size guide as a gauge to determine your ring size

If you love a ring design but are +/- 2 sizes above the available size we are honoured to craft a similar one for you with an expected waiting period of 8-12 weeks. Please reach out to us by email to get talking.

Drop us an email at atelier@orientjewellers.com.sg to clarify any queries you have.