Delivery & Return Policies
Free Local Shipping within Singapore
We offer free local shipping within Singapore with every online purchase above SGD $1,000.
An Atelier staff will contact you within 1 business day of order placement to arrange for payment and delivery. We endeavour to deliver your order within 2 – 3 business days from order placement. Delivery will be made between 12 – 5pm on weekdays. There will be no delivery on Saturdays, Sundays and Public Holidays. Orders made around the festive seasons such as Chinese New Year or Christmas may take longer to be delivered.
Special Delivery Requirements
As our jewellery pieces are valuable we require the person who placed the order to receive it in person. We may request to see a form of identification upon delivery and seek your kind understanding on this. The item must be checked to be in good condition on the spot and once the delivery order is acknowledged by the recipient the item is considered sold. In the event that the recipient is not contactable it will be considered a failed delivery. We regret that only one delivery attempt will be made. Any re-delivery fee will be borne by the customer. Alternatively you may choose to pick the item up from the Atelier.
7 Day Exchange Policy
We do not offer refunds. We offer a seven calendar day exchange policy for all ready-made items purchased at Orient Atelier. The customer is responsible for your own shipping cost and method. We reserve the right to reject the item if it is not deemed to be in the pristine condition as when sold. If no other item strikes your fancy the amount will be kept with us as store credit for future purchases within 1 year from the original date of purchase. Store credit cannot be exchangeable for cash.
Not everything can be exchanged
We do not accept exchanges for:
- Bespoke jewellery items created specifically for a client
- Earrings due to hygiene reasons
- Sale items sold during our seasonal sales
Please bear in mind that the jewellery must be received back at our store in a pristine original condition in its original packaging box and pouches and accompanied by the original sales invoice. The Atelier team performs a detailed check on all exchanged items for defects and damage that may be a result of the customers’ use or negligence. Orient Atelier reserves the right to reject goods that are received in a less than satisfactory condition. Once delivered and received by the customer the item is considered in a good condition and sold. Items to be exchanged must be received at Orient Atelier’s store premises within 7 calendar days of the order delivery date.
What about ring resizing?
The Atelier’s rings are made to specific sizes.
For all rings ordered online on Orient Atelier’s website we offer 1 free resizing within 3 months of purchase.
We seek your understanding that each resizing requires cutting, soldering and re-plating of the ring setting. If the resizing is too drastic (+/- 2 sizes) it may affect the integrity of the ring’s original structure so we might not recommend it. Our Atelier staff will advise you accordingly when we receive your order. Resizing takes about 2 weeks.
We strongly encourage you to email us at email@example.com to clarify your doubts before placing the order online.
We generally recommend three options to our customers.
- Coming into the Atelier to get your finger professionally sized by us (Most Recommended)
- Upon delivery, request for the Atelier staff to size your finger. However you will need to pick up the ring from the Atelier when resizing is done in approximately 2 weeks as we only provide 1 complimentary trip to your delivery address.
- Use our online ring size guide as a gauge to determine your ring size
Requests for Bespoke Orders
If you love a ring design but are +/- 2 sizes above the available size we are honoured to craft a similar one for you with an expected waiting period of 8-12 weeks. Please reach out to us by email to get talking.
Last updated: 12 August 2019
Orient Atelier Singapore reserves the right to change any policies without prior notice.